General Questions
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We offer a full range of hair services including haircuts, dimensional color, blonding, lived-in color, toning, and styling. Because each service can be customized to fit your individual hair goals, we’ve created a detailed Services page where you can explore options and better understand what may be right for you. If you’re unsure what to book, we’re always happy to guide you—just give us a call!
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We are an appointment-only salon to ensure each guest receives dedicated time and attention. To schedule your visit, please call us directly at 847-966-9555. This allows us to match you with the right stylist and service based on your needs, availability, and hair goals.
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We are a locally owned, level-based salon that blends high-end expertise with a strong sense of community. As a salon rooted in the area, we love serving the people around us and building lasting relationships with our clients. Every experience is intentional — from customized consultations to continued stylist education — so you always receive services tailored to you, not a one-size-fits-all approach.
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We are a level-based salon, which means our pricing varies depending on the stylist’s experience, education, and demand for their time. This structure allows us to provide options for a variety of budgets while still maintaining a high standard of quality across our team. Regardless of level, all of our stylists are trained to deliver consistent, beautiful results.
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A $50 deposit is required for larger color services in order to reserve the necessary time for your appointment. This deposit will be applied toward your total service cost. We understand that schedules can change—deposits can be refunded or transferred to a future appointment as long as we are given at least 48 hours’ notice.
For extension services, a 50% deposit is required prior to ordering the hair. This ensures we can secure the correct color, length, and type of extensions specifically for you. Because extension hair is custom-ordered, this deposit is non-refundable once the hair has been purchased.
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We kindly ask for at least 48 hours’ notice if you need to cancel or reschedule your appointment. This allows us the opportunity to offer that time to another client. Appointments canceled with less than 48 hours’ notice may be subject to a fee of up to 50% of the scheduled services.
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Missed appointments without notice impact both our stylists and other clients hoping to book. For this reason, no-call/no-show appointments may be charged up to 100% of the scheduled service total. Clients who miss an appointment may also be required to place a deposit before booking future services.
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We understand that unexpected delays happen. If you are running late, please call us as soon as possible so we can do our best to accommodate you. Depending on timing, your service may need to be adjusted or rescheduled in order to stay on schedule for the rest of the day.
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Yes! We highly recommend booking a consultation for major color changes, color corrections, or if you’re unsure what service to schedule. During your consultation, your stylist will assess your hair, discuss your goals, and create a personalized plan—including maintenance and pricing expectations.
All consultations are complimentary, and we encourage you to take advantage of this time to ask questions and feel confident about your service before booking.
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We accept cash as well as all major credit and debit cards for your convenience. If you have any questions about payment, feel free to ask our front desk team when booking or at checkout.
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Gratuity is not included in our service pricing. While it is always appreciated, it is never expected—your satisfaction with your service is what matters most to us.
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Your experience is extremely important to us. If you have any concerns about your hair, please contact us within 7 of your appointment. We are happy to make reasonable adjustments to ensure you feel confident and satisfied with your results.